FAQ

Your questions, answered

Will this phone work with my phone service?

Yes, if there's a phone jack. Our phones work with traditional landlines and with phone service from cable or internet companies (plug into the phone port on the modem). No landline? Pair it with a cell-to-home-phone adapter or a carrier home phone base.

Which phone is the simplest to use?

For the simplest experience we recommend the TMAX 10: pick up the handset and press a photo. There are no menus to learn. If they also need an answering machine or call blocking, choose the Xtra 3355 Combo and have a family member do the setup.

How do the photo buttons work?

Slide a small photo of each person under the clear cover on the button, then save their number to that button. After that, one press calls them. On the cordless models, matching A–D keys on the handset call the same people.

Can it really stop scam and robocalls?

Yes. The Xtra 2355, 2355 Duo and 3355 Combo can block individual numbers, or be set so that only saved contacts (or only VIP contacts) ring. Unknown callers go to the answering machine instead. This needs Caller ID service from your phone provider.

Does it work with hearing aids?

The Xtra 2355, 2355 Duo and 3355 Combo are hearing aid compatible, with volume boost up to +40 dB and Treble, Natural or Bass tone settings.

Is setup difficult?

The basics take a few minutes: plug in the base, charge the handset, and connect the phone line. Saving photo contacts and turning on call blocking takes a little longer, and we're happy to walk you or a family member through it. See our setup help page.

What if it isn't the right fit?

Shipping is free, and you can return any phone within 30 days of delivery. See our return policy for details.

Prefer to talk it through?

Call or email and a real person will help you choose, or walk you through setup after it arrives.

1 (321) 567-1718